1. Our agreement with you
These Terms govern the HolyHub mobile app and website. The contract is with OzGen AI LTD, the operator of HolyHub. Company registration number: [NEEDS EDITING]. Registered/business postal address: [NEEDS EDITING]. Support and safety contact email: [NEEDS EDITING].
When creating an account, you will be asked to agree to the Terms presented to you. The Privacy Policy explains information use and the Cookie Policy explains device storage. They are notices, not blanket consent. Our Community Guidelines describe the conduct rules that form part of these Terms.
Save a copy of the Terms you accept. If a term is invalid, the other terms continue where they can fairly operate. Nothing here removes a right that applicable consumer or data protection law gives you.
2. What HolyHub provides
HolyHub supports Christian community discussion, profiles, groups, live rooms, messages, Prayer Sky, sermons, Bible study, quizzes, notes and journals. The operator plans to enable an AI companion, moderation, advertising, analytics and paid subscriptions. AI availability requires suitable provider and safety arrangements to be completed.
The available features depend on the released version and your account’s eligibility. Images of a development build do not guarantee every feature will launch. Joining a waitlist is free and does not promise admission, a launch date or a purchase obligation.
Community content represents its authors’ views. HolyHub does not guarantee a particular religious interpretation, the accuracy of every post or sermon, or a specific spiritual outcome.
3. Age and account eligibility
You must be at least 13 years old to use HolyHub. The app has a separate 13–17 age band. Tell us your age band accurately and do not bypass an age restriction. Final young person access protections and any necessary adult involvement: [NEEDS EDITING].
Where an agreement needs adult involvement under applicable law, we will explain this in the sign-up process. A statement of parental permission does not waive a child’s privacy rights or replace required safety controls. AI features may have additional eligibility restrictions.
4. Looking after your account
Supply accurate required account information. You may use a nickname unless a specific feature reasonably requires otherwise. Do not impersonate another person, misrepresent official status or use someone else’s account.
Keep your device and sign-in account secure, and tell us if you suspect unauthorised use. You are responsible for activity you authorise and for taking reasonable care of your credentials; you are not automatically liable for every unauthorised action or a security failure caused by us.
5. Community conduct
Treat people with care, including when you disagree about belief. The Community Guidelines apply to public and private interactions, images, prayers and live rooms.
- Do not upload illegal content, child sexual abuse material, terrorist content, credible threats, exploitative sexual content, or content that encourages serious violence or self-harm.
- Do not harass, groom, intimidate, stalk or discriminate unlawfully against someone. Respect requests to stop contacting them.
- Do not disclose private information without authority, impersonate others, scam, spam, or mislead people into sending money or credentials.
- Do not upload content that infringes copyright or other rights, malware, or tools intended to compromise the service. Do not evade restrictions, probe accounts without permission or misuse automated access.
- Do not record or redistribute a private conversation or live room without participants’ permission and any other permission required by law.
Group-specific rules may supplement these rules if they are clear and consistent with them. Moderators cannot waive HolyHub’s safety rules or other people’s legal rights.
6. Your content and permissions
You keep the rights you have in your posts, notes, messages and uploads. You must have permission to share them and respect the rights and privacy of other people.
You give the operator a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display and technically adapt your content only to deliver the features you request, preserve a chosen share, and carry out lawful safety or legal handling. Providers may exercise those permissions on our behalf only for those purposes. We do not take ownership of your content.
This licence is not permission to sell your private content, advertise with it, or train a general-purpose AI model. Any materially different use needs a separate lawful arrangement and appropriate notice or consent.
When content is deleted, our use ends as removal completes, except for copies lawfully needed for safety, legal claims, backup expiry or a share still held by its recipient. The Privacy Policy explains deletion limits. Another person may independently have a lawful right to keep a copy.
7. Rooms, study and private sharing
Live audio is heard by participants. HolyHub’s current product does not provide platform recording of live rooms. Participants may repeat what they hear, so do not assume a room is a confidential professional setting.
Standard notes can be shared as snapshots. Journals cannot be shared through the current app. A private or journal setting does not make the service end-to-end encrypted, and uploaded images are subject to safety checks.
Prayer Sky is a community feature, not an emergency service. Avoid identifying other people in prayers without permission. Do not request confidential passwords, identity documents, medical records or financial details from another member.
8. AI and other advice
If enabled, the AI companion generates responses using an external model. It can be wrong, misleading, incomplete or inappropriate, including about scripture. Check information before relying on it.
HolyHub, its community and the companion do not provide regulated medical, legal or financial advice, professional counselling, emergency care or a replacement for a qualified pastor or adviser. Seek suitable help for an important personal decision. If someone is in immediate danger in the UK, contact 999 or 112.
Do not submit another person’s confidential or sensitive information without authority. We will explain external AI processing before use. AI eligibility, provider terms and safeguards must be resolved before the feature is released.
9. Reporting, moderation and appeals
Use the in-app report controls to flag content, conduct or a safety concern. Include the relevant content or account, when it occurred and enough detail to investigate. A child or someone without access to an account must also be able to contact our confirmed safety/support channel.
We may use automated checks and authorised reviewers, restrict content visibility, remove content, limit a feature, warn, suspend or close an account where reasonably needed to enforce these rules or meet the law. Reports and enforcement history may affect the response. We will consider severity, context and repeat behaviour.
We will normally explain an action and the available appeal route. We may limit notice or evidence disclosure where law, an investigation or someone’s safety requires it. You can appeal through the app or the confirmed support channel, including where an account restriction prevents in-app access. The final complaints and review process must be operational before launch.
Good-faith reporting and legitimate disagreement are allowed. Do not organise false reports or retaliate against a reporter. We cannot promise that all harmful content will be detected immediately.
10. Prices and purchases
Joining the website waitlist does not create a paid subscription. Paid subscriptions and advertising are planned. RevenueCat will manage subscription status. Paid feature list, prices, trial terms, billing periods, renewal rules and actual seller/payment provider: [NEEDS EDITING]. There is no permission in these Terms to make undisclosed charges.
Before offering a purchase, we must explain the total price, billing frequency, any trial and automatic renewal, cancellation method, functionality and relevant consumer rights. Any app-store payment terms will also be identified. Statutory refund and cancellation rights are preserved.
We will not treat downloading or using the app as a blanket waiver of a cooling-off right. Where immediate digital supply lawfully needs an express request and acknowledgement, we must obtain these during the purchase process. See subscriptions, cancellation and refunds for the proposed purchase and cancellation rules.
11. HolyHub and third-party material
We and our licensors retain rights in the app, software, branding and licensed material. You may use them for their intended personal purpose under these Terms. Rights given by law remain available.
Bible translations, sermons, media and other material may have their own attribution and reuse conditions. App access does not give you permission to republish or commercially exploit them. Tell us about an alleged infringement with enough information to identify the material and the rights involved.
12. Leaving, suspension and service changes
You may stop using HolyHub and request account closure at any time. Uninstalling the app is not account deletion. See account deletion and data requests.
We may suspend or close an account for a serious or repeated breach, a required legal action or a material security or safety risk. We will use proportionate measures and ordinarily provide an explanation and appeal route. Urgent action may be needed before notice.
We may change features for security, legal compliance, technical maintenance or a reasonable product development reason. We will give reasonable notice of a material change where practicable, explain any effect on paid rights, and let you stop using the service. If the service closes, we will give reasonable notice and a practical opportunity to retrieve available personal content where possible, subject to safety and law.
13. Our responsibilities and your legal rights
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious or both parties knew it might happen when the agreement was made.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything that cannot lawfully be excluded or limited. Your rights under consumer law, including applicable digital content and service rights, are unaffected.
HolyHub is offered for personal use. We do not accept liability for business losses such as lost business profits or opportunities from using it for commercial purposes. This does not limit a mandatory legal right.
We cannot guarantee uninterrupted access or the accuracy of other users’ contributions, but those limitations do not excuse our own legal duties. We do not require you to indemnify us for every claim merely because you use HolyHub.
14. Law and resolving a dispute
This UK draft proposes the law of England and Wales for the agreement. If you are a consumer resident in Scotland or Northern Ireland, you can bring proceedings in your local courts. Consumers elsewhere retain any mandatory protections and court rights applicable where they live.
Contact the confirmed support channel first if you wish to raise a complaint. We will explain any applicable alternative dispute resolution requirements when relevant. You do not have to give up court rights or agree to compulsory private arbitration.
15. Changes and contact
We may update these Terms for a legal or safety requirement, a relevant technical change, or a reasonable change in the service. We will explain material changes in advance where practicable. If new terms require fresh agreement, we will ask for it. The final notice route and notice periods, including any price changes, are [NEEDS EDITING].
A change does not retrospectively remove accrued rights. You may stop using the service if you do not wish to accept a change, subject to any statutory rights concerning a paid service. Contact details will be inserted after the operator confirms them. This draft is not yet effective.